QA Analytics Lead — HCM Systems (On-site Manila)

Gratitude Philippines.; Manila; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

HMO

Job summary

A leading client services firm located in Metro Manila is looking for a QA Analyst to manage client engagements and support HCM accounts. The ideal candidate will have at least 2 years of experience and must be proficient with HCM software and payroll systems. Key responsibilities include ensuring high-quality deliverables, coaching teams, and collaborating with various departments. This full-time position offers an on-site work environment and various employee recognition rewards.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Technical support experience in HCM accounts (Workday, Kronos, etc.) is required.
• BPO experience is a must.

Responsibilities

• Lead complex client engagements and coordinate with internal teams.
• Provide excellent customer service and identify client needs.
• Manage team delivery and performance excellence.

Skills

Analytical mindset

Results-oriented

Process-driven

Collaboration skills

Strong communication skills

Education

Bachelor's degree or equivalent

Tools

HCM Software

Payroll Software

UKG

Workday

Job description

A leading client services firm located in Metro Manila is looking for a QA Analyst to manage client engagements and support HCM accounts. The ideal candidate will have at least 2 years of experience and must be proficient with HCM software and payroll systems. Key responsibilities include ensuring high-quality deliverables, coaching teams, and collaborating with various departments. This full-time position offers an on-site work environment and various employee recognition rewards.