QA Lead for HRIS & HCM SaaS – Client Engagements

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Free Meals

Annual Company Trip

Sleeping Quarters

Job summary

A leading technology solution provider located in Quezon City is seeking a QA Analyst to lead client engagements and ensure the quality of deliverables. The ideal candidate will have a minimum of 2 years of experience, particularly in supporting HCM accounts. Responsibilities include providing customer service, coaching associates to meet KPIs, and handling project transitions. This position offers competitive benefits, including an equity incentive plan and health insurance.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical.
• Demonstrated ability to coach teams in pilot accounts.

Responsibilities

• Lead and deliver complex client engagements.
• Provide excellent customer service and identify client needs.
• Train associates to meet KPIs and performance metrics.

Skills

Analytical skills

Collaboration

Communication

Coaching teams

Root cause analysis

Process-driven mindset

Education

Bachelor's degree

Tools

Workday

Kronos

SAP

Oracle

ADP

Sage

UKG

Job description

A leading technology solution provider located in Quezon City is seeking a QA Analyst to lead client engagements and ensure the quality of deliverables. The ideal candidate will have a minimum of 2 years of experience, particularly in supporting HCM accounts. Responsibilities include providing customer service, coaching associates to meet KPIs, and handling project transitions. This position offers competitive benefits, including an equity incentive plan and health insurance.