Quality Team Lead: BPO QA & Performance Leader (On-site)

Recruitify_HR; Quezon City; On-site; PHP 502,200 - 558,000; Full time

Job summary

A human resources consulting firm in Quezon City is seeking a Quality Team Lead to manage the quality assurance team, ensuring that products and services meet company standards. You will monitor performance, implement quality improvement initiatives, and drive compliance with processes. The ideal candidate has at least 2 years of relevant BPO experience. This role requires excellent communication and people management skills, and the position is on-site with a shifting schedule.

Qualifications

• At least 2 years of relevant experience.
• Ability to think strategically and develop business plans.
• Good process management skills.

Responsibilities

• Lead and manage the quality assurance team.
• Monitor performance and implement quality improvement initiatives.
• Drive compliance with processes and policies.

Skills

BPO transactional quality

Excellent written and verbal communication

People management skills

Interpersonal skills

Analytical skills

Problem-solving capabilities

Excel/Quality Tools

Education

Undergraduates/Graduates - Any discipline

Job description

A human resources consulting firm in Quezon City is seeking a Quality Team Lead to manage the quality assurance team, ensuring that products and services meet company standards. You will monitor performance, implement quality improvement initiatives, and drive compliance with processes. The ideal candidate has at least 2 years of relevant BPO experience. This role requires excellent communication and people management skills, and the position is on-site with a shifting schedule.