QA & Client Solutions Lead (HCM/Payroll)

Recruitify_HR; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A recruitment and HR solutions company is seeking a QA Analyst to lead complex client engagements in Quezon City, Philippines. The ideal candidate will have a Bachelor's degree and a minimum of 2 years of experience in technical support for HCM accounts like Workday or Kronos. You will ensure quality deliverables, support transitions, and improve overall performance. Candidates must possess strong analytical skills and be able to adapt quickly to changing client requirements.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical is a must.
• Familiarity with AI for HR and Workforce Trends is necessary.
• Must have BPO experience.

Responsibilities

• Lead and deliver client engagements while coordinating with internal teams.
• Provide clients with excellent customer service and identify their needs.
• Implement and oversee quality deliverables; manage team performance.
• Participate in proposal development for business opportunities.
• Support the transition and stabilization of a new account.

Skills

Analytical mindset

Process-driven

Collaboration skills

Strong communication skills

Education

Bachelor's degree

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

HRIS/HCM systems

UKG

Job description

A recruitment and HR solutions company is seeking a QA Analyst to lead complex client engagements in Quezon City, Philippines. The ideal candidate will have a Bachelor's degree and a minimum of 2 years of experience in technical support for HCM accounts like Workday or Kronos. You will ensure quality deliverables, support transitions, and improve overall performance. Candidates must possess strong analytical skills and be able to adapt quickly to changing client requirements.