HCM Operations Lead: Client Engagement & Process Excellence

Recruitify_HR; Quezon; On-site; PHP 334,800 - 502,200; Full time

Job summary

A prominent recruitment agency in the Philippines is looking for an experienced QA Analyst to lead and deliver complex client engagements. The candidate should have a minimum of 2 years of experience supporting HCM accounts and must possess strong analytical and communication skills. Responsibilities include providing excellent customer service, managing quality deliverables, and collaborating across teams to ensure performance excellence. BPO experience is a must, with a Bachelor's degree preferred.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical.
• Must have BPO experience.

Responsibilities

• Lead and deliver client engagements and coordinate with internal teams.
• Provide excellent customer service and identify client needs.
• Ensure performance excellence by managing deliverables.

Skills

Customer service excellence

Analytical thinking

Process-driven mindset

Collaboration skills

Strong communication skills

Education

Bachelor's degree preferred

Tools

HCM Software (Workday, Kronos, etc.)

HRIS

Workforce management systems (UKG, ADP)

Job description

A prominent recruitment agency in the Philippines is looking for an experienced QA Analyst to lead and deliver complex client engagements. The candidate should have a minimum of 2 years of experience supporting HCM accounts and must possess strong analytical and communication skills. Responsibilities include providing excellent customer service, managing quality deliverables, and collaborating across teams to ensure performance excellence. BPO experience is a must, with a Bachelor's degree preferred.