HCM QA Analyst: Launch & Quality Excellence

Recruitify_HR; Quezon City; On-site; PHP 426,535 - 510,904; Full time

Job summary

A leading HR solutions provider is looking for a QA Analyst in Quezon City. The candidate should have at least 2 years of experience in QA and support for HCM accounts. Key responsibilities include leading client engagements, conducting root cause analyses, and ensuring the quality of deliverables. A Bachelor's degree is preferred, along with strong analytical and communication skills. This on-site position offers a competitive package of up to 42k. Applicants must have BPO experience.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience with HCM accounts on Technical Support.
• Strong results-oriented and process-driven mindset.
• Must have BPO experience.

Responsibilities

• Lead complex client engagements and coordinate internal teams.
• Implement and oversee quality of deliverables.
• Conduct root cause analyses and establish action plans.
• Assist in developing SOPs and workflows for new programs.

Skills

Analytical mindset

Collaboration skills

Adaptability

Coaching teams

Communication skills

Education

Bachelor’s degree

Tools

Workday

Kronos

ADP

SAP

Oracle

Payroll Software

Job description

A leading HR solutions provider is looking for a QA Analyst in Quezon City. The candidate should have at least 2 years of experience in QA and support for HCM accounts. Key responsibilities include leading client engagements, conducting root cause analyses, and ensuring the quality of deliverables. A Bachelor's degree is preferred, along with strong analytical and communication skills. This on-site position offers a competitive package of up to 42k. Applicants must have BPO experience.