Pure Non Voice | Financial Account Associate | Fixed Weekends off

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Performance-based incentives

Job summary

A financial customer service company is seeking Financial Customer Service Representatives to assist clients with account inquiries and billing. Responsibilities include responding to financial inquiries via multiple channels and maintaining client satisfaction. Ideal candidates will have a high school education, be customer-focused, and possess basic computer skills. The job offers competitive salary, health insurance, and opportunities for professional development in a collaborative environment.

Qualifications

• Graduate of High School or Senior High School, college preferred.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.

Skills

Customer-focused

Attention to detail

Basic computer literacy

Multitasking ability

Problem solving

Interpersonal skills

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications Consultancy Philippines

On-site - Rizal

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Schedule & Training

Shifts include nights, weekends, and holidays.

Paid training on financial processes and systems.

Requirements

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Why Join Us

• Competitive salary and performance-based incentives.
• Exposure to financial accounts and professional development.
• Mentorship and career growth in a collaborative environment.
• English language, customer service, problem solving, team player, technical skills, organizational skills, people skills, back office support, call centre, interpersonal skills (key skills).

Benefits

Medical Reimbursement.

Health Insurance, HMO.