Call Center Agent| Financial Analyst | Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Job summary

A communications consultancy in Mandaluyong is seeking Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate support. The role requires a high school graduate and offers a full-time position with competitive salary and benefits, including medical reimbursement and health insurance. Candidates should be customer-focused, detail-oriented, and willing to work onsite. Training is paid and the shifts include nights and weekends.

Qualifications

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented mentality.
• Basic computer literacy and multitasking ability are essential.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Problem Solving

Team Player

Interpersonal Skills

Organizational Skills

Call Centre

Customer Service

Education

High School or Senior High School graduate

Job description

Call Center Agent | Financial Analyst | Fixed Weekends Off

Caldwell Communications Consultancy Philippines

On-site - Mandaluyong | No Exp Required | High/Senior High School | Full-time

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Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

Shifts include nights, weekends, and holidays.

Paid training on financial processes and systems.

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Benefits

• Medical Reimbursement
• Health Insurance, HMO

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment

Additional Skills

Problem Solving Team Player Technical Skills Back Office Support Call Centre Interpersonal Skills People Skills Organizational Skills Customer Service

Fraud Prevention Notice

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations.