Chat and Email Support Representative | Banking Assistance Specialist

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines is hiring for a Chat and Email Support Representative to assist clients with banking inquiries and transactions. This on-site role is based in Malabon, Metro Manila, with no prior exp required and a full-time schedule.

Responsibilities include handling financial inquiries via chat/email, processing payments, updating accounts, and documenting interactions. Training is provided, with shifts that include nights/weekends/holidays, and

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High School / Senior High

Job description

Chat and Email Support Representative | Banking Assistance Specialist

Caldwell Communications Consultancy Philippines

On-site - Malabon No Exp Required High/Senior High School Full-time

Chat

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities:

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements:

• At least High School or Senior High School graduate
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking abilityWilling to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment

English Language Customer Service Scheduling Interpersonal Skills Call Centre

HR Manager Caldwell Communications Consultancy Philippines