Retail Account Specialist | Weekends Off | Open for HS Grad

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth and skill development

Supportive, team-oriented work environment

Job summary

A leading communication consultancy in Caloocan is seeking a Retail Customer Service Representative to assist shoppers with inquiries, purchases, and returns while providing excellent service. Responsibilities include handling inquiries via phone, email, or chat, providing product information, and assisting with transactions. The role requires a High School or Senior High School graduate who is customer-focused and detail-oriented. The company offers competitive pay, opportunities for growth, and a supportive work environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer Service Team Player

Problem Solving

Technical Skills

Organizational Skills

Strong Work Ethic

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines

On-site - Caloocan No Exp Required High/Senior High School Full-time

Chat Apply Share

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Job Description:

We are Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us:

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

• Customer Service Team Player
• Problem Solving
• Technical Skills
• Organizational Skills
• Strong Work Ethic
• Call Centre Back Office Support

HR Manager Caldwell Communications Consultancy Philippines