Call Center Agent | Financial Account |Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

Job summary

A leading communications consultancy in Quezon City is seeking a Call Center Agent to assist clients with banking and financial inquiries. This role involves handling inbound inquiries, providing accurate information on accounts, and ensuring customer satisfaction. Ideal candidates should be high school graduates with a customer-focused approach and basic computer skills. Enjoy benefits such as medical reimbursement and opportunities to develop key financial customer service skills within the BPO industry.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Customer-focused and detail-oriented mindset.
• Basic computer skills and ability to multitask. Willing to work onsite in Metro Manila.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate guidance on accounts, payments, and financial services.
• Assist clients with billing questions, transaction issues, or account updates.
• Resolve questions or concerns professionally and efficiently.
• Document all interactions and financial details accurately in the system.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction metrics.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Technical Skills

Team Player

Financial Literate

Strong Work Ethic

Education

High School or Senior High School Graduate

Job description

Call Center Agent | Financial Account |Fixed Weekends Off

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Job Description

We are seeking Customer Service Representatives for a Financial Account to assist clients with banking, billing, and account-related inquiries. You will provide accurate information, support financial transactions, and ensure a smooth customer experience.

Key Responsibilities

Handle inbound customer inquiries via phone, chat, or email

Provide accurate guidance on accounts, payments, and financial services

Assist clients with billing questions, transaction issues, or account updates

Resolve questions or concerns professionally and efficiently

Document all interactions and financial details accurately in the system

Escalate complex issues to supervisors when necessary

Meet quality, productivity, and customer satisfaction metrics

Work Schedule & Training

Comprehensive paid training on financial processes and company systems

What You’ll Gain

Hands-on experience in financial customer service within the BPO industry

Opportunities to develop communication, problem-solving, and analytical skills

Exposure to a dynamic, target-driven, and collaborative work environment

Requirements

High School or Senior High School Graduate (College level or graduate is a plus)

Customer-focused, detail-oriented, and solution-driven mindset

Basic computer skills and ability to multitask

Willing to work onsite in Metro Manila

Open to shifting schedules

Customer Service Back Office Support Call Centre Interpersonal Skills Technical Skills Team Player Problem Solving Financial Literate Strong Work Ethic

Working Location

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• or other illegal situations.

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