PURE Non Voice Call Center Agent/ CSR

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

HMO

Job Training

Family Medical Leave

Sick Leave

Vacation Leave

Job summary

Caldwell Communications Consultancy Philippines is looking for a candidate for a non-voice data-entry and writing role in customer service. The position involves coordinating with customers through chat and email, processing source documents, and ensuring data accuracy. The company offers health insurance, job training, and various leave benefits, including family medical leave and vacation leave. Candidates should possess strong attention to detail and effective communication skills.

Qualifications

• Strong attention to detail for data entry tasks.
• Ability to coordinate and communicate effectively with customers through chat and email.
• Basic understanding of BPO environments.

Responsibilities

• Perform data entry and writing tasks as part of customer service support.
• Maintain data accuracy by following established entry procedures.
• Resolve discrepancies in customer documents according to standard processes.

Job description

Job Description

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

• Job Training
• Family Medical Leave, Sick Leave, Vacation Leave