Non Voice Representative - Email Chat Supporta Agent - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A data-entry support company in Quezon City is seeking candidates for a non-voice customer service role focused on data entry and writing. Responsibilities include maintaining data accuracy, coordinating with customers through chat and email, and resolving discrepancies with documentation. Ideal candidates should have strong attention to detail and effective communication skills.

Qualifications

• Strong attention to detail for data entry tasks.
• Ability to communicate effectively through chat and email.

Responsibilities

• Maintain data entry requirements following procedures.
• Coordinate online with customers via chat and email.
• Process customer and account source documents.

Job description

This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.