Non Voice Representative - Chat Support Agent - Csr

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Caldwell Communications Consultancy Philippines is seeking a detail-oriented data-entry and writing focused customer service role in a non-voice BPO environment. The position involves handling chat and email communications to support backend operations.

You will maintain data entry standards, coordinate with customers online, and process documentation to ensure accuracy and resolve discrepancies.

Responsibilities

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Job description

Overview

This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.