Non Voice Agent - Email & Chat Support - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A BPO service provider in Quezon City is seeking a data-entry and writing support professional. This role involves non-voice customer service tasks conducted through chat and email. Candidates should have strong attention to detail and effective communication skills. Responsibilities include maintaining data accuracy and coordinating with clients to resolve information discrepancies. This is an excellent opportunity for those looking to excel in a supportive customer service environment.

Qualifications

• Strong attention to detail in data entry tasks.
• Ability to communicate effectively via chat and email.

Responsibilities

• Provide data-entry and writing support through chat and email.
• Maintain data entry accuracy by following established procedures.
• Coordinate with customers online for information exchange.

Job description

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.