Non Voice - Email & Chat Support Agent - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading communications consultancy in Quezon City is seeking a data-entry and writing customer service agent. This role involves supporting customers through chat and email, ensuring data accuracy, and maintaining communication protocols in a BPO setting. The ideal candidate should have strong communication skills and attention to detail. Join a dynamic team and contribute to delivering high-quality service to clients.

Qualifications

• Good communication skills for customer interaction.
• Attention to detail for data accuracy.
• Ability to work independently and in a team.

Responsibilities

• Ensure adherence to data entry techniques and procedures.
• Collect and provide information to customers via chat and email.
• Review and process documents for accuracy.

Job description

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.