EASY Voice/ Non Voice Representative - Chat Support Agent - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Caldwell Communications Consultancy Philippines in Quezon City is seeking a non-voice data-entry and writing support specialist to operate within a busy BPO setting. The role involves handling chat and email interactions to assist customers and back-end operations.

You will maintain data entry standards, coordinate online with customers, and ensure documents are complete by reviewing data and resolving discrepancies with guidance from team leaders.

Responsibilities

• Maintain data entry accuracy by following established procedures.
• Coordinate with customers via web chat or email to share information.
• Review source documents for deficiencies and resolve discrepancies.
• Escalate unresolved issues to team leaders as needed.

Job description

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.