Non Voice Representative - Chat Support Agent - CSR/ TSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A communications consultancy firm in Metro Manila is seeking a candidate for a customer service role focused on non-voice data entry and writing. The successful candidate will handle customer interactions via chat and email, ensuring accurate data processing and maintaining records in a BPO environment. Strong communication and attention to detail are essential for this role.

Qualifications

• Excellent communication skills for chat and email support.
• Attention to detail for data entry tasks.
• Ability to work efficiently in a BPO environment.

Responsibilities

• Provide non-voice customer service through chat and email.
• Maintain data entry records according to procedures.
• Coordinate with customers for information processing.

Job description

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.