EASY Non Voice Representative - Chat Support Agent - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A renowned consultancy firm in Quezon City is looking for candidates for a non-voice customer service role focused on data entry and writing. Candidates will maintain data entry requirements, communicate with customers via chat and email, and manage customer documents while ensuring data accuracy. This position offers the opportunity to work in a dynamic BPO setting that emphasizes collaboration and precision.

Responsibilities

• Maintain data entry requirements following procedures.
• Coordinate online with customers through chat and email.
• Process customer documents and resolve discrepancies.

Job description

This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.