Non Voice Agent- Chat Support- CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A well-known BPO company in the Philippines is seeking candidates for a non-voice data-entry and customer service role. This job involves supporting customers through chat and email, maintaining data accuracy, and processing documents. Ideal candidates should have experience in data entry and excellent communication skills. Competitive compensation and growth opportunities are offered.

Qualifications

• Experience in data entry and customer service.
• Ability to communicate effectively through chat and email.
• Strong attention to detail for data accuracy.

Responsibilities

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers through chat and email.
• Process customer and account source documents, resolving discrepancies.

Job description

This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.

• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.