Product Training Specialist

IONOS; Cebu City; Sur place; PHP 350 000 - 550 000; Plein temps

Résumé du poste

IONOS is hiring a Product Training Specialist to design, update, and maintain training modules and SOPs. You will conduct AI-centered virtual and classroom sessions, translating complex product features into accessible content for new hires and internal teams.

This role requires collaboration with cross-functional teams, ongoing needs assessment, and performance analysis to improve training effectiveness and product knowledge retention.

Qualifications

• Curriculum design and development of product training modules and SOPs.
• Experience creating engaging AI-assisted learning content and formats.
• Ability to translate complex product features into accessible training materials.
• Experience conducting virtual and in-person training sessions.

Responsabilités

• Design, update, and maintain comprehensive product training modules, user guides, SOPs, and interactive learning materials with AI-enhanced formats.
• Conduct AI-centered virtual and classroom training for new hires and internal teams.

Connaissances

Curriculum design

Training delivery

Cross-functional collaboration

AI-powered learning

Description du poste

Job Description:

About IONOS

At IONOS, we dont just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europes leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Ready for your next career move? Were looking for passionate and driven team members to join our growing team!

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

KEY RESPONSIBILITIES:

• Curriculum & Material Development: Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.
• Training Facilitation: Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.
• Product Expertise: Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

ELIGIBILITY CRITERIA:

• Tenure: At least 6 months in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.