Product Training Specialist

WebHosting; Cebu City; On-site; PHP 3,534,000 - 4,947,000; Full time

Job summary

IONOS is seeking a Product Training Specialist to design, update, and deliver comprehensive training programs. You will translate complex product features into accessible content and lead AI-enabled training sessions for new hires and internal teams.

The role emphasizes collaboration with cross-functional teams to continuously improve learning materials, assess skill gaps, and measure training impact. This is a full-time position with expectations of ongoing curriculum evolution.

Qualifications

• Minimum tenure of 6 months in the company.
• No disciplinary action in last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours over last 3 months.

Responsibilities

• Design, update, and maintain comprehensive product training modules, user guides, SOPs, and interactive learning materials.
• Own curriculum evolution and iterate using AI to enhance learning speed, content relevance, and delivery formats.
• Conduct AI-centered virtual and classroom training for new hires and internal teams.
• Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Assess skill gaps through assessments, surveys, and performance metrics to refine training effectiveness.

Skills

Curriculum design

Training facilitation

Product knowledge

Performance analysis

Job description

Not specified Full-time Not specified Operations

Job Description

About IONOS

At IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Ready for your next career move? We're looking for passionate and driven team members to join our growing team!

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

KEY RESPONSIBILITIES:

• Curriculum & Material Development:Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.
• Training Facilitation:Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.
• Product Expertise:Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Needs & Performance Analysis:Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

ELIGIBILITY CRITERIA:

• Tenure:At least 6 months in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.

Application Note

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.