Team Lead

Greenhouse Software, Inc.; Cebu City; On-site; PHP 4,926,000 - 6,334,000; Full time

Benefits offered by this job

Generous paid time off

Work-Life Balance

Job summary

IONOS is seeking a Team Lead to manage a dedicated group, ensure service quality and align with company goals. The role emphasizes customer orientation and adherence to performance standards, serving as the main escalation point for staff concerns.

Ideal candidates will have 3–5 years in team leadership, a CS/IT background, and excellent English communication skills. The position supports a collaborative and growth-focused work culture.

Qualifications

• 3-5 years of team lead experience.
• Education or training in Computer Science, IT or equivalent experience.
• Excellent English verbal and written communication skills.

Responsibilities

• Ensure smooth management of a team and achieve the goals set by the company.
• Be the point person and elevation for all concerns.
• Provide orientation and set correct company expectations for employees.
• Main contact for work-related needs of employees.
• Submit team performance reports and address performance problems through corrective actions.
• Meet team attendance and performance targets.
• Conduct coaching and mentoring for individual and team development.

Skills

Team lead experience

English communication

Customer orientation

Education

CS/IT degree or equivalent

Job description

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

AtIONOS,theleadingEuropeanproviderofcloudinfrastructure,cloudservicesandhostingservices,youwillworktogetherwithawiderangeofteams.Wearecharacterizedbyopenstructures,afriendlyworkingcultureandflathierarchieswithastrongteamspirit.Wefirmlybelievethatworkandfunarecompatible,andofferyoutherightenvironmentforthis.Ourconstantgrowthmeansthatwearealwayslookingfornewcolleagues.BecomepartofIONOS and growwithus.

Qualifications:

3-5 years Team lead experience

Education or training in Computer Science , IT or equivalent experience

Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

Ensure customer orientation and productivity of employees and react accordingly when needed.

Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.

Main contact for work-related needs of employees

Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and

other departments.

Submit team performance reports and address performance problems through corrective disciplinary actions.

Process and submit operational and administrative tasks on a timely manner

Create and implement team based or individual action plans as needed to drive Performance.

Meet team attendance and performance targets

Conduct coaching and mentoring that are essential to the individual and team development

Interact with different teams and departments within the company.

Attend official organizational meetings set for updates and discussions

Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

To be service oriented and ensure customer satisfaction

Continuous pro‑active effort towards improving customer satisfaction and our internal procedures

Conduct interviews for potential new agents or replacement agents

JobandCompanyHighlights:

Generouspaidtimeoff

Work-LifeBalance

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Create a Job Alert

Interested in building your career at IONOS EN? Get future opportunities sent straight to your email.