Human Resource Manager

IONOS; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

IONOS, a leading European cloud provider, seeks an experienced HR Manager to oversee front-line operations, policy implementation, and workforce planning. You will partner with line managers to resolve employee concerns, support onboarding, and drive engagement across operational teams.

You will ensure compliance with local labor laws, maintain confidential HR data, and lead HR initiatives that enable high performance.

Qualifications

• A degree in HR, Learning and Development, Psychology or similar.
• At least 5 years experience in HR Management, preferably supporting front line or operational teams.
• Proven track record in managing employee relations, workforce planning and HR program implementation.

Responsibilities

• Oversee day-to-day HR operations for front-line employees, ensuring compliance with company policies, local labor laws and industry standards.
• Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in a timely and consistent manner.
• Maintain accurate employee records and HR data, ensuring confidentiality and data integrity.
• Support recruitment efforts for front-line positions by collaborating with hiring managers to identify staffing needs and ensure timely onboarding.
• Identify training and development opportunities for employees to enhance performance and career growth.
• Monitor workforce metrics (e.g., turnover, absenteeism) and recommend action plans to address challenges.
• Foster a positive work environment by promoting employee engagement initiatives tailored to front-line teams.
• Support leaders in implementing the performance appraisal process and provide coaching for improvement.

Skills

Interpersonal skills

Communication skills

Problem solving

Relationship building

Education

HR/L&D/ Psychology degree

Tools

HRIS

Applicant tracking systems

Job description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

GOALS OF THE POSITION:

Ensure seamless implementation of HR policies, programs, and initiatives for front-line
employees to support organizational objectives and drive employee engagement.
Partner with front-line leaders to resolve employee concerns, foster a culture of
collaboration, and enhance team productivity. Provide strategic guidance and
operational support to meet workforce requirements and enable high-performance
front-line teams.

MAIN RESPONSIBILITIES:

• HR Operations & Compliance:
• Oversee and manage day-to-day HR operations for front-line employees ensuring compliance with company policies, local labor laws, and industry standards.
• Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in a timely and consistent manner.
• Maintain accurate employee records and HR data, ensuring confidentiality and data integrity.
• Talent Management & Workforce Planning:
• Support recruitment efforts for front-line positions by collaborating with hiring managers to identify staffing needs and ensure timely onboarding of new hires.
• Partner with line managers to identify training and development opportunities for employees to enhance performance and career growth.
• Monitor workforce metrics (e.g., turnover, absenteeism) and recommend action plans to address challenges.
• Employee Engagement & Retention:
• Foster a positive work environment by promoting employee engagement initiatives tailored to front-line teams.
• Performance Management:
• Support front-line managers in implementing the performance appraisal process ensuring timely and constructive feedback is delivered.
• Provide coaching and guidance to leaders and employees to address performance gaps and develop improvement plans.
• Change Management:
• Support the implementation of HR systems, tools, and initiatives that enhance front-line operations.
• Leadership Support:
• Serve as a trusted advisor to front-line managers, providing HR expertise and guidance on employee relations, team dynamics, and best practices.
• Lead or participate in cross-functional projects that impact front-line teams, ensuring HR's perspective is represented.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

Formal Qualifications

• A degree in HR, Learning and Development, Psychology or similar
• At least 5 years experience in HR Management, preferably supporting front line or operational teams
• Proven track record in managing employee relations workforce planning and HR program implementation

Job Specifics

• Strong knowledge of labor laws and HR compliance requirements.
• Excellent interpersonal, communication, and problem solving skills.
• Ability to build trust and maintain strong relationships with employees and leaders.
• Proficient in HR systems and tools (e.g., HRIS, applicant tracking systems)

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.