Product Training Specialist

IONOS EN; Cebu City; On-site; PHP 450,000 - 650,000; Full time

Job summary

IONOS EN is seeking a Product Training Specialist to design, update, and deliver comprehensive training modules for our product portfolio. You will create engaging learning materials and SOPs, and leverage AI to continually improve speed, relevance, and delivery formats.

You will conduct AI-centered virtual and classroom trainings for new hires and internal teams, translating complex tech features into accessible courses and collaborating with cross-functional teams to boost product knowledge

Qualifications

• At least 6 months tenure in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours over the last 3 months.

Responsibilities

• Curriculum & Material Development: Design, update, and maintain product training modules and guides; enhance content using AI.
• Training Facilitation: Conduct AI-centered virtual and classroom trainings for new hires and internal teams.
• Product Expertise: Translate complex features into accessible, high-impact training content with cross-functional teams.
• Needs & Performance Analysis: Assess skill gaps through assessments and metrics to refine training effectiveness.

Job description

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Ready for your next career move? We're looking for passionate and driven team members to join our growing team!

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

KEY RESPONSIBILITIES:

• Curriculum & Material Development: Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.


• Training Facilitation: Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.


• Product Expertise: Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.


• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

ELIGIBILITY CRITERIA:

• Tenure: At least 6 months in the company.


• No disciplinary action in the last 6 months.


• Not enrolled in PSP (Performance Support Program).


• Recent performance review rating of at least \"Consistently Meets Expectations\".


• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in IONOS EN’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.