Team Lead

Webhosting; Cebu City; On-site; PHP 390,600 - 669,600; Full time

Job summary

IONOS is hiring for a Senior Customer Support role in Cebu City. You will lead a team, model customer-oriented behavior, and act as the point of contact for customer concerns while driving service excellence across departments.

Join a fast-growing global provider of cloud infrastructure and hosting services, committed to an open, friendly culture and ongoing professional development. Ready to contribute and grow with us?

Qualifications

• Strong customer-facing skills and service orientation.
• Experience leading or coordinating a small team.
• Excellent verbal and written communication in English.

Responsibilities

• Manage a team to meet and exceed service goals and KPIs.
• Serve as the escalation point for customer issues and feedback.
• Foster a customer-oriented culture and align with business principles.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Customer service

Leadership

Communication

Problem solving

Team collaboration

Job description

Not specified Full-time Senior Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

AtIONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

Job and Company Highlights:

Ready to make an impact? Apply now and grow your career with us.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a ‘one-stop shop’ for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.