Product Training Specialist

IONOS Group; Cebu City; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

IONOS Group in Cebu City is seeking a Product Training Specialist to design and evolve training content that makes complex product features easy to learn. You will own curriculum development, creation of user guides, SOPs, and interactive materials, using AI to speed delivery and relevance.

You will lead AI-centered training sessions for new hires and internal teams, collaborate with product, engineering, and support to translate technical detail into practical instruction, and measure outcomes

Formación

• Experience designing and updating training modules and SOPs.
• Ability to run AI-centered virtual and in-person sessions.
• Ability to simplify complex technical features for learners.
• Experience assessing learning needs and measuring outcomes.

Responsabilidades

• Design, update, and maintain training modules, guides, SOPs.
• Conduct AI-centered virtual and classroom training for new hires and internal teams.
• Translate complex features into accessible training content.
• Assess skill gaps and refine training effectiveness using metrics.

Conocimientos

Curriculum design

Training facilitation

Technical product knowledge

AI-driven learning

Cross-functional collaboration

Herramientas

AI learning platforms

Descripción del empleo

Ready for your next career move? We're looking for passionate and driven team members to join our growing team!

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

KEY RESPONSIBILITIES:

• Curriculum & Material Development: Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.
• Training Facilitation: Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.
• Product Expertise: Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

ELIGIBILITY CRITERIA:

• Tenure: At least 6 months in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.