Product Training Specialist

1&1 IONOS SE; Cebu City; On-site; PHP 320,000 - 460,000; Full time

Job summary

1&1 IONOS SE in the Philippines is seeking Product Training Specialists to design, develop, and maintain comprehensive product training materials. You will lead AI-enhanced training sessions for new hires and internal teams, translating complex features into accessible content.

Collaborate with cross-functional teams to ensure training aligns with product updates and business goals. The role emphasizes evaluating skill gaps, refining learning programs, and driving consistent improvement across

Qualifications

• At least 6 months tenure in the company.

Responsibilities

• Curriculum & Material Development: Design, update, and maintain training modules, user guides, SOPs, and interactive learning materials; incorporate AI to improve speed, relevance, and delivery formats.
• Training Facilitation: Conduct AI-centered virtual and classroom training sessions for new hires and internal teams.
• Product Expertise: Translate complex technical features into accessible, high-impact training content in collaboration with cross-functional teams.
• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and metrics to refine training effectiveness and product knowledge retention.

Job description

Tasks

Ready for your next career move? We're looking for passionate and driven team members to join our growing team!

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

KEY RESPONSIBILITIES:

• Curriculum & Material Development: Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.
• Training Facilitation: Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.
• Product Expertise: Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

ELIGIBILITY CRITERIA:

• Tenure: At least 6 months in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.