AI-Driven Product Training Specialist

IONOS EN; Cebu City; On-site; PHP 450,000 - 650,000; Full time

Job summary

IONOS EN is seeking a Product Training Specialist to design, update, and deliver comprehensive training modules for our product portfolio. You will create engaging learning materials and SOPs, and leverage AI to continually improve speed, relevance, and delivery formats.

You will conduct AI-centered virtual and classroom trainings for new hires and internal teams, translating complex tech features into accessible courses and collaborating with cross-functional teams to boost product knowledge

Qualifications

• At least 6 months tenure in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours over the last 3 months.

Responsibilities

• Curriculum & Material Development: Design, update, and maintain product training modules and guides; enhance content using AI.
• Training Facilitation: Conduct AI-centered virtual and classroom trainings for new hires and internal teams.
• Product Expertise: Translate complex features into accessible, high-impact training content with cross-functional teams.
• Needs & Performance Analysis: Assess skill gaps through assessments and metrics to refine training effectiveness.

Job description

IONOS EN is seeking a Product Training Specialist to design, update, and deliver comprehensive training modules for our product portfolio. You will create engaging learning materials and SOPs, and leverage AI to continually improve speed, relevance, and delivery formats.

You will conduct AI-centered virtual and classroom trainings for new hires and internal teams, translating complex tech features into accessible courses and collaborating with cross-functional teams to boost product knowledge