Sr. Operations Manager

Webhosting; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Generous paid time off

Healthcare and Life Insurance coverage

Above industry standard benefits

Engagement activities

Training and development

Job summary

IONOS is seeking a Senior Operations Manager to oversee Market KPIs and coordinate with team managers and departments to ensure production goals are met. The role emphasizes leadership, coaching, and development of a high-performing operations team to sustain performance and availability.

The position requires strong people management experience, a bachelor’s degree or equivalent, and a track record of driving operational excellence across shifts and functions within a global tech environment.

Qualifications

• 5+ years of experience in people management.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Sets clear goals & measurements, drives team results to achieve organization goals.
• Coaches & develops Team Leaders/Support Leaders to meet performance standards.
• Ensures leaders coach and communicate effectively with their teams.
• Uses behavioural coaching to enable leaders to succeed in achieving goals.
• Leads two-way dialogue with other functions to drive operational excellence.
• Supports development of Team Leaders/Support Leaders.
• Delegates using Situational Leadership based on performance and knowledge.
• Implements PD planning to enable career development plans.
• Manages time to prioritize coaching and development activities.
• Establishes global relationships to ensure flow of information on changes.

Education

Bachelor’s degree or equivalent work experience

Job description

Not specified Full-time Senior Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

About the role

Operations Manager in Senior Management, responsible for overall Market KPIs. Manages and interacts directly with team managers and other departments to facilitate and meet outlined production goals and targets. Regularly coordinates with various people to ensure a smooth running shift in the operations and in order to guarantee performance consistency and availability.

Job Requirements:

• 5 + years of experience in people management
• Bachelor’s degree or equivalent work experience

Key responsibilities

• Sets clear goals & measurements, drives team results to achieve organization goals
• Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards
• Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums
• Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals
• Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence
• Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders
• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached
• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development
• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Job and Company Highlights

• Competitive salary + bonuses
• Generous paid time offHealthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a ‘one-stop shop’ for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.