Process Excellence Leader: End-to-End Optimization

Johnson & Johnson Co.; Taguig; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Job summary

Johnson & Johnson’s DePuy Synthes unit in Manila, Philippines, seeks a Manager, Process Excellence to lead end-to-end process design, continuous improvement, and service-delivery optimization across GBS functions. You will drive process architecture, standards, and measurable improvements with cross-functional teams in a regulated healthcare environment.

The role emphasizes scalable process governance, collaboration with digital and automation teams, and developing capability in Lean Six Sigma

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Process Engineering, Quality, Information Systems, or a related field
• Master’s degree in Business Administration, Operations, Engineering, or a related discipline preferred
• Required 6 to 8 years of relevant experience in process design, continuous improvement, operational excellence, business transformation, service operations, supply chain, commercial operations, or a related field
• Demonstrated experience leading end-to-end process design or improvement initiatives across complex, cross-functional environments
• Strong knowledge of process mapping, root-cause analysis, problem solving, process-performance measurement, and continuous-improvement methods
• Experience translating business needs into process requirements, operating procedures, controls, and practical implementation plans
• Demonstrated ability to lead workshops, align diverse stakeholders, resolve competing priorities, and influence decisions without relying solely on formal authority
• Strong analytical skills, including the ability to interpret operational data and convert findings into clear recommendations and measurable improvements
• Strong written and verbal communication skills, with the ability to present complex process topics clearly to operational and senior stakeholders
• Preferred: Lean Six Sigma Black Belt
• Preferred: Kaizen, BPM, Agile/ Scrum familiarity
• Preferred: Experience in healthcare, medical devices, life sciences, manufacturing, or a regulated industry
• Other Language: Fluent English proficiency, both written and verbal

Responsibilities

• Lead the design and continuous improvement of end-to-end commercial and service-delivery processes across all GBS functions
• Develop and maintain process architecture, process maps, standard workflows, business requirements, controls, decision points, and ownership models
• Identify process variation, duplication, bottlenecks, rework, handoff issues, quality risks, and opportunities to simplify or standardize work
• Use process insights, operational data, customer feedback, and stakeholder insights to prioritize improvement opportunities
• Lead cross-functional process reviews and design workshops with functional and regional partners
• Establish process governance, design standards, documentation expectations, performance measures, and review cadences
• Build and manage a portfolio of continuous improvement initiatives, including scope, priorities, benefits, dependencies, risks, and execution plans
• Partner with digital and automation teams to translate process opportunities into system enhancements, workflow automation, and scalable digital solutions
• Define measures of process health, service quality, customer effort, efficiency, and control performance, and use results to drive corrective actions
• Support change adoption through stakeholder engagement, communications, training inputs, process documentation, and implementation readiness
• Develop team capability in process design, Lean problem solving, process improvement and data-driven continuous improvement

Skills

Process design

Continuous improvement

Lean Six Sigma

Change management

Stakeholder management

Analytical skills

Project leadership

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree in Business Administration / Operations / Industrial Engineering or related field

Master’s degree preferred

Tools

Process mapping tools

Kaizen

BPM systems

Automation tools (RPA)

Job description

Johnson & Johnson’s DePuy Synthes unit in Manila, Philippines, seeks a Manager, Process Excellence to lead end-to-end process design, continuous improvement, and service-delivery optimization across GBS functions. You will drive process architecture, standards, and measurable improvements with cross-functional teams in a regulated healthcare environment.

The role emphasizes scalable process governance, collaboration with digital and automation teams, and developing capability in Lean Six Sigma