Manager, Process Excellence

Biopharma Asia; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Johnson & Johnson, Manila (Manila, Philippines), is recruiting for a Manager, Process Excellence. This role leads end-to-end process design and continuous improvement across Global Business Services to simplify, standardize, and enhance service delivery for customers and employees.

The position emphasizes cross-functional leadership, data-driven problem solving, and collaboration with digital/automation teams to implement scalable workflow solutions.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Process Engineering, Quality, Information Systems, or related field
• Master’s degree in Business Administration, Operations, Engineering, or related discipline preferred
• 6–8 years of relevant experience in process design, continuous improvement, operational excellence, business transformation, service operations, supply chain, or related fields
• Demonstrated experience leading end-to-end process design or improvement initiatives in complex cross-functional environments
• Lean Six Sigma Black Belt, BPM, Agile, or related certifications preferred
• Experience in healthcare, medical devices, life sciences, manufacturing, or regulated industries a plus

Responsibilities

• Lead design and continuous improvement of end-to-end commercial and service-delivery processes across Global Business Services
• Develop and maintain process architecture, maps, workflows, requirements, controls and ownership models
• Identify variation, bottlenecks, rework, handoffs, quality risks, and opportunities to standardize work
• Prioritize improvement opportunities using data, feedback, and stakeholder insights
• Lead cross-functional process reviews and design workshops with regional partners
• Establish process governance, documentation standards and performance metrics
• Build a portfolio of improvement initiatives with scope, benefits, risks, and execution plans
• Collaborate with digital and automation teams to translate opportunities into system enhancements and workflows
• Define measures of process health, service quality, and efficiency; drive corrective actions
• Support change adoption with stakeholder engagement, training inputs, and documentation
• Develop team capability in process design, Lean problem solving and data-driven improvement
• Foster change across shared-services organizations; familiarity with Scrum/Agile

Skills

Process design

Continuous improvement

Operational excellence

Project leadership

Cross-functional

Education

Bachelor's degree

Master's degree preferred

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

People Leader

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

DePuy Synthes is recruiting for a Manager, Process Excellence, located in Manila, Philippines.

The Manager, Process Excellence, plays a key leadership role in designing, standardizing, and continuously improving commercial and service delivery processes across Global Business Services. This role supports end-to-end process design, business process management, continuous improvement, and service-quality activities that make work simpler, more consistent, and more effective for customers and employees. The role’s internal capability description emphasizes end-to-end process design, business process management, continuous improvement, and service quality management.

Working across functions and regional teams, this role will translate business priorities into practical process standards and measurable improvement plans. The role offers the opportunity to shape scalable ways of working, identify automation opportunities, and strengthen operational performance across the DePuy Synthes service model.

Key Responsibilities

Lead the design and continuous improvement of end-to-end commercial and service-delivery processes across all GBS functions including GBS Finance; GBS HR; GBS Procurement; GBS Commercial, EAO & Master Data Management; Operational Oversight

Develop and maintain process architecture, process maps, standard workflows, business requirements, controls, decision points, and ownership models

Identify process variation, duplication, bottlenecks, rework, handoff issues, quality risks, and opportunities to simplify or standardize work

Use process insights, operational data, customer feedback, and stakeholder insights to prioritize improvement opportunities

Lead cross-functional process reviews and design workshops with functional and regional partners

Establish process governance, design standards, documentation expectations, performance measures, and review cadences

Build and manage a portfolio of continuous improvement initiatives, including scope, priorities, benefits, dependencies, risks, and execution plans

Partner with digital and automation teams to translate process opportunities into system enhancements, workflow automation, and scalable digital solutions

Define measures of process health, service quality, customer effort, efficiency, and control performance, and use results to drive corrective actions

Support change adoption through stakeholder engagement, communications, training inputs, process documentation, and implementation readiness

Develop team capability in process design, Lean problem solving, process improvement and data-driven continuous improvement

Qualifications

Education:

Bachelor’s degree required in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Process Engineering, Quality, Information Systems, or a related field

Master’s degree in Business Administration, Operations, Engineering, or a related discipline preferred

Required

6 to 8 years of relevant experience in process design, continuous improvement, operational excellence, business transformation, service operations, supply chain, commercial operations, or a related field

Demonstrated experience leading end-to-end process design or improvement initiatives across complex, cross-functional environments

Strong knowledge of process mapping, root-cause analysis, problem solving, process-performance measurement, and continuous-improvement methods

Experience translating business needs into process requirements, operating procedures, controls, and practical implementation plans

Demonstrated ability to lead workshops, align diverse stakeholders, resolve competing priorities, and influence decisions without relying solely on formal authority

Strong analytical skills, including the ability to interpret operational data and convert findings into clear recommendations and measurable improvements

Strong written and verbal communication skills, with the ability to present complex process topics clearly to operational and senior stakeholders

Preferred

Experienced Lean Six Sigma Black Belt

Experience with Kaizen, business-process management, service design, or operational-excellence methods

Experience in developing process governance, standards, controls, service-quality measures, or process-performance dashboards

Experience in facilitating cross-functional process workshop

Ability to train and coach continuous improvement methodologies

Experience leading change across shared-services organizations

Familiar with Scrum or Agile delivery

Experience in healthcare, medical devices, life sciences, manufacturing, or another regulated industry

Other

Language: Fluent English proficiency, both written and verbal, is required. Additional language proficiency may be preferred based on the markets supported.

Travel: as required

Certifications: Lean Six Sigma Black Belt, Lean Leader, BPM, Agile, or comparable continuous-improvement certification preferred

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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