Process Excellence Lead

Socium - Teams Done Differently; Mandaluyong; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Socium - Teams Done Differently in Mandaluyong City, Philippines is seeking a Lead Specialist, Process Implementation and Support to establish, test, and deploy new processes within the ANZ Customer Care team. You will train others and ensure process outcomes align with strategic goals.

You will lead process execution, implement change management, and drive innovative process creation while communicating policies and providing day-to-day support across the organization.

Qualifications

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Responsibilities

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Skills

Process improvement

People management

Project management

Change management

Training delivery

Microsoft Office

Education

Bachelor’s degree

Tools

Oracle

CRM

MS Office Suite

Job description

Socium - Teams Done Differently in Mandaluyong City, Philippines is seeking a Lead Specialist, Process Implementation and Support to establish, test, and deploy new processes within the ANZ Customer Care team. You will train others and ensure process outcomes align with strategic goals.

You will lead process execution, implement change management, and drive innovative process creation while communicating policies and providing day-to-day support across the organization.