Lead Process Innovation & Change Management Specialist

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 900,000 - 1,350,000; Full time

Benefits offered by this job

Competitive benefits plans

Medical insurance plans

Employee Assistance Program

Employee resource groups

Recognition

Flexible time off plans

Paid parental leave

Vacation

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong City, Philippines, seeks a Lead Specialist, Process Implementation and Support to establish, test, implement, and support new processes within the ANZ Customer Care team. You will oversee inquiry handling, proposals, order management, and post-order activities across Automation Solutions.

You will lead process execution, change management, and training initiatives while collaborating across the organization to ensure outcomes align with

Qualifications

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Responsibilities

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Skills

Process improvement

People management

Change management

Training delivery

Curriculum development

Learning & development

Education

Bachelor's degree

Tools

Microsoft Office

Oracle

CRM

Job description

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong City, Philippines, seeks a Lead Specialist, Process Implementation and Support to establish, test, implement, and support new processes within the ANZ Customer Care team. You will oversee inquiry handling, proposals, order management, and post-order activities across Automation Solutions.

You will lead process execution, change management, and training initiatives while collaborating across the organization to ensure outcomes align with