Process Innovation Lead: Implementation, Change & Training

City of Shakopee, MN; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Emerson is seeking a Lead Specialist, Process Implementation and Support to drive process execution, implement new workflows, and guide change management within the ANZ Customer Care team. You will train colleagues and collaborate across the organization to align outcomes with strategic goals.

You will apply your expertise in process improvement, program delivery, and customer care process knowledge to support day-to-day operations and drive continuous improvement across multiple business groups.

Qualifications

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Responsibilities

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Skills

Process improvement

People management

Education

Bachelor's degree

Tools

Outlook

Excel

PowerPoint

Word

Visio

Oracle

CRM

Job description

Emerson is seeking a Lead Specialist, Process Implementation and Support to drive process execution, implement new workflows, and guide change management within the ANZ Customer Care team. You will train colleagues and collaborate across the organization to align outcomes with strategic goals.

You will apply your expertise in process improvement, program delivery, and customer care process knowledge to support day-to-day operations and drive continuous improvement across multiple business groups.