Process Associate, GBS Finance Operations (AR)

APL Logistics; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

APL Logistics in the Philippines is seeking a Finance/Accounts Payables support professional to help ensure smooth operations and accurate billing within SLAs. You will handle postings, billing disputes, and invoice processing while supporting the team on critical tasks and night shifts.

The role requires 0–1 year in finance, strong Excel/Access skills, and excellent communication. Night shift readiness and shipping/logistics awareness are a plus for this position.

Qualifications

• Diploma or higher in Business Administration/Finance/Accounting or equivalent.
• 0–1 year experience in Finance and Accounts Payables.
• Strong accounting knowledge with shipping/logistics context.
• Fluent in English (written and spoken).
• Proficient with Excel, Access and database querying.
• Excellent communication and negotiation abilities.
• Capable of working under pressure with tight deadlines.
• Meticulous attention to detail and analytical mindset.
• Night shift availability.

Responsibilities

• Ensure accurate and complete billings to customers within SLAs.
• Ensure timeliness and accuracy of accounting entries in the system.
• Update GFF system with cheque numbers and amounts for cargo releases within timeframes.
• Respond promptly to Freight Cashier emails and resolve billing disputes.
• Create and process credit memos, void invoices, and upload invoices.
• Void invoices as requested by origins/collectors/other stakeholders.
• Extract information from systems and deliver to stakeholders on demand.
• Monitor and reply to emails within the same day; resolve promptly.
• Back up team members in their absence and support team leader on voiding/reporting.
• Ensure SLAs and KPIs are achieved; escalate unresolved issues timely.
• Train new staff and assist on ad hoc tasks as required.

Skills

Analytical skills

English fluency

Communication skills

Negotiation skills

Attention to detail

Ability to work under pressure

Night shift flexibility

Education

Diploma / Post Graduate Diploma / Professional Degree in Business Administration/Finance

Tools

Excel

Access

Database querying

Job description

Job Description

Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively.

Responsibilities

• Ensures accurate and completeness of customized statement billings to customers within the SLAs’
• Ensures timeliness and accuracy of accounting entries input to system
• Ensures no delay in cargo release by updating cheque number and amount in GFF system in an accurate and timely manner. Performs GFF cargo release in a timely manner by updating release order, cheque number and amount in GFF against HBL (House Bill) within 4 hours and a strict 2 hours for urgent case
• Monitors and responses to Freight Cashier and functional mailbox emails are promptly cleared dailySettles billing disputes in a timely manner to avoid collection being delayed
• Creates and completes credit memo, invoice voiding and invoice upload
• Performs voiding of invoices as and when receives request from origins/collectors/other stakeholders
• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
• Monitors and ensures emails are being replied within the same day and being resolved promptly
• Responsible to back up the fellow team member in their absence
• Responsible to back up the team leader in their absence especially on voiding and reporting
• Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved
• Ensures issues not resolved are escalated to supervisor on a timely basis
• Trains new staff onboard on job task and to work with team leader to update the DPM on IFS, application and assists any ad hoc task whenever needed (as required)

Qualifications

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
• 0-1 year related experience in Finance and Accounts Payables
• Possesses strong analytical skills and accounting knowledge. Shipping / Logistics knowledge
• Can speak/write fluently in English
• Strong working knowledge of Excel, Access, Database querying
• Possesses strong communication and negotiation skills
• Ability to work under pressure and tight deadline
• Good attention to details & analytical mindset
• Flexibility to able to work night shift