Process Associate, GBS Customer Service & SupportOperations

APL Logistics; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

A logistics company in Metro Manila, Philippines, is seeking a dedicated candidate to manage customer documentation. Responsibilities include ensuring timely delivery of documents, liaising with customers and vendors about any inconsistencies, and resolving potential issues efficiently. Ideal candidates should have a Bachelor's degree, strong English communication skills, and a background in supply chain or logistics. Being able to thrive in a fast-paced environment is essential for this role.

Qualifications

• Strong communication skills in English.
• Ability to work in a global team effectively.
• Experience in supply chain and logistics environment preferred.
• Ability to work in a global team and matrixed environment.
• Proficient in Microsoft Office tools.
• Able to thrive in fast-paced environment and maintain a positive attitude.
• Able to multi-task and prioritize tasks.
• Experience in supply chain/logistics or shared services is preferred.

Responsibilities

• Ensure customers' requirements are documented and compliant.
• Deliver vendors' documents to customers accurately and timely.
• Liaise with customers and vendors regarding document issues.
• Resolve problems and escalate significant issues to supervisors.
• Maintain strong relationships with customers.
• Identify service gaps and implement solutions.
• Ensure reporting to customers is timely and accurate.
• Ensure customers’ reports are timely and accurate.

Skills

Excellent written and oral English communication skills

Proven effective listening skills

Ability to thrive in a fast-paced environment

Strong Microsoft office tools experience

Ability to manage and prioritize multiple tasks

Positive attitude

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escape to Supervisors when there is potential cost impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Qualifications

• Must have completed a bachelor's degree (specify if there is a specific degree needed)
• Excellent written and oral English communication skills
• Proven effective listening skills
• Demonstrated ability to work in a global team and matrixed environment
• Strong Microsoft office tools experience
• Ability to thrive in a fast-paced environment and have a positive attitude
• Ability to manage and prioritize multiple tasks
• Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred