Process Associate, GBS Finance Operations (AR)

APLL External Career Site; Pasig; Hybrid; PHP 450,000 - 650,000; Full time

Job summary

APLL External Career Site is seeking a Process Associate, GBS Finance Operations (AR) in Pasig. The role focuses on accurate and timely check and wire transfer applications, resolving unapplied cash within 48 hours, and collaborating with customers and AR teams to meet KPIs.

Responsibilities include following up payment details, escalating unresolved issues, monitoring unapplied cash, and supporting AR collectors to resolve disputes, with strong data extraction and documentation duties.

Qualifications

• Bachelor's degree or higher in Business Administration/Finance/Accounting or equivalent.
• Prior AR experience in high-volume environment preferred.
• Strong analytical and accounting knowledge.

Responsibilities

• Ensure timely check/wire transfer applications to meet KPIs.
• Follow up with customers for payment details on remittance.
• Escalate unresolved issues to the manager promptly.
• Monitor unapplied cash reports and resolve items >5 days.
• Coordinate with AR collectors to resolve customer disputes.
• Extract information from systems and deliver to stakeholders on request.
• Maintain up-to-date knowledge transfer documentation.
• Participate in process improvement activities and streamlining efforts.
• Back-up daily tasks as needed.

Skills

Analytical skills

English proficiency

Financial accounting knowledge

Education

Bachelor's degree or higher in Business/Finance/Accounting

Tools

SAP

Microsoft Excel

Microsoft Word

Outlook

Job description

Process Associate, GBS Finance Operations (AR)

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Job Description

Responsible for ensuring accurate and timely check/ wire transfer application and settling application disputes in timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.

Responsibilities

Ensures timely check/wire transfer application to ensure KPIs are met

Follows up with customer for payment details upon their remittance

Ensures issues not resolved are escalated to the manager on a timely basis

Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller

Ensures move payment done on time, AP/AR Netting checking is done

Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution

Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request

Monitors and ensures emails are being replied within the same day and being resolved promptly

Ensures an up-to-date knowledge transfer documentations are maintained for ease of reference and access

Participates in continues improvement activities and suggest ways to better streamline and improve the processes

Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

Qualifications

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.

Prior AR experience dealing with multiple parties and high volume work load in a Transportation environment preferred

Possesses strong analytical skills and accounting knowledge

Proficient in Microsoft Word, Excel, SAP & Outlook

• Excellent written and spoken English

Job Info

• Job Identification 4246
• Job Category Operations
• Posting Date 05/11/2026, 04:39 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Unit 2 and 3, Pasig City, Metro Manila, PH (Hybrid)
• Cost Center GBS MNL - AR EMEA (L554)
• Cost Center Description GBS MNL - AR EMEA (L554)