Process Expert, GBS Finance Operations (AR)

APL Logistics; Pasig; On-site; PHP 334,800 - 613,800; Full time

Job summary

APL Logistics is seeking a detail-oriented candidate for a key role focused on ensuring accurate check and wire transfer applications. The successful applicant will collaborate closely with customers and collection teams to resolve unapplied cash issues efficiently. Candidates should possess a Diploma in Business Administration or related fields, along with strong analytical skills and accounting knowledge. Proficiency in Microsoft Office, especially Excel and SAP, is required. Strong written and spoken English skills are crucial for communication within a fast-paced environment.

Qualifications

• Candidate must possess at least a Diploma or higher in Business Administration, Management, Finance, or Accountancy.
• Prior experience in accounts receivable in a high-volume environment preferred.
• Strong analytical skills and accounting knowledge required.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Excellent command of spoken and written English necessary.

Responsibilities

• Ensure timely check/wire transfer application to meet KPIs.
• Follow up with customers for payment details upon remittance.
• Escalate unresolved issues to the manager timely.
• Monitor unapplied cash reports and resolve issues with collectors.
• Ensure timely move payment and AP/AR netting checks.
• Collaborate with collectors to resolve customer disputes.
• Maintain up-to-date knowledge transfer documentation.
• Participate in continuous improvement activities.

Skills

Analytical skills

Accounting knowledge

Excellent written and spoken English

Data entry experience

Education

Diploma or higher in Business Administration/Management/Finance/Accountancy

Tools

Microsoft Word

Microsoft Excel

SAP

Outlook

Job description

Job Description

Responsible for ensuring accurate and timely check/wire transfer application and settling application disputes in a timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.

Responsibilities

• Ensures timely check/wire transfer application to ensure KPIs are met
• Follows up with customer for payment details upon their remittance
• Ensures issues not resolved are escalated to the manager on a timely basis
• Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
• Ensures move payment done on time, AP/AR Netting checking is done
• Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
• Monitors and ensures emails are being replied within the same day and being resolved promptly
• Ensures an up-to-date knowledge transfer documentation is maintained for ease of reference and access
• Participates in continuous improvement activities and suggest ways to better streamline and improve the processes
• Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

Qualifications

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
• Prior AR experience dealing with multiple parties and high volume work load in a Transportation environment preferred
• Possesses strong analytical skills and accounting knowledge
• Proficient in Microsoft Word, Excel, SAP & Outlook
• Data entry experience required
• Excellent written and spoken English