Policy Admin & Client Support Specialist (Hybrid)

Manulife/John Hancock; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife/John Hancock is seeking a Policy Admin Assistant in a hybrid setup based in Metro Manila. The role supports policyholders, partners, and distributors with administrative transactions and inquiries, ensuring timely processing within turnaround times.

Responsibilities include accurate benefit payouts, issue resolution, and collaboration with Finance to verify credits. Requirements include 2–4 years in life insurance and MS Office skills.

Qualifications

• 2-4 years of professional experience in the Life Insurance industry.
• Certificate in Life Insurance or Diploma in Life Insurance would be an advantage.
• Proficient in using MS Office Applications (Word, Excel, Power Point)

Responsibilities

• Ensures accurate benefit payouts in accordance with the policy details, laws and regulations.
• Assists in resolving benefits-related issues and/or concerns.
• Handling of disbursement requests such as withdrawals, benefit/maturity and income payout.
• Interacts with policyholders and agents to answer inquiries and process transactions.
• Verifies details and responds to questions using processes and systems.
• Collaborates with Finance to ensure credits within turnaround time.
• Reports errors or issues impacting the process and client requests.
• Attends to Disbursement Batch processing and Bridger Checking as needed.

Skills

Oral communication

Listening skills

MS Office

Education

Certificate in Life Insurance

Diploma in Life Insurance

Tools

MS Office

Job description

Manulife/John Hancock is seeking a Policy Admin Assistant in a hybrid setup based in Metro Manila. The role supports policyholders, partners, and distributors with administrative transactions and inquiries, ensuring timely processing within turnaround times.

Responsibilities include accurate benefit payouts, issue resolution, and collaboration with Finance to verify credits. Requirements include 2–4 years in life insurance and MS Office skills.