Policy Admin Specialist - Life Insurance Ops

Manulife group; Makati; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Manulife Group in Makati, Philippines, is seeking a Policy Admin Assistant to provide administrative support to policyholders, partners and distributors in policy admin-related transactions and inquiries. The role ensures transactions are completed within turnaround time (TAT).

The candidate will handle disbursement requests, respond to policy inquiries, and collaborate with Finance to ensure timely credit of proceeds, while adhering to company guidelines and procedures.

Qualifications

• 2-4 years of professional experience in the Life Insurance industry.
• Certificate in Life Insurance or Diploma in Life Insurance would be an advantage.
• Proficient in using MS Office Applications (i.e., Word, Excel, Power Point)

Responsibilities

• Ensures accurate benefit payouts in accordance with the policy details, laws and regulations
• Assists in resolving benefits-related issues and/or concerns
• Handling of company initiated and client-initiated disbursement requests such as traditional/variable life withdrawals, benefit/maturity and income payout
• Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions.
• Able to give ready answers to inquiries on products, interest rates, policy values and other policy information.
• Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications.
• Collaborates and liaises with Finance to ensure the credit of proceeds to customer within the agreed turn-around time8. Promptly reports any error/issues or concerns that could impact the process and request of the clients
• Ensure that processes are in accordance with the company’s guidelines and procedures.
• Able to attend to other transactions such as Disbursement Batch processing and Bridger Checking

Skills

MS Office Applications

Education

Certificate in Life Insurance

Diploma in Life Insurance

Job description

Manulife Group in Makati, Philippines, is seeking a Policy Admin Assistant to provide administrative support to policyholders, partners and distributors in policy admin-related transactions and inquiries. The role ensures transactions are completed within turnaround time (TAT).

The candidate will handle disbursement requests, respond to policy inquiries, and collaborate with Finance to ensure timely credit of proceeds, while adhering to company guidelines and procedures.