Policy Admin Assistant

Manulife/John Hancock; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife/John Hancock is seeking a Policy Admin Assistant in a hybrid setup based in Metro Manila. The role supports policyholders, partners, and distributors with administrative transactions and inquiries, ensuring timely processing within turnaround times.

Responsibilities include accurate benefit payouts, issue resolution, and collaboration with Finance to verify credits. Requirements include 2–4 years in life insurance and MS Office skills.

Qualifications

• 2-4 years of professional experience in the Life Insurance industry.
• Certificate in Life Insurance or Diploma in Life Insurance would be an advantage.
• Proficient in using MS Office Applications (Word, Excel, Power Point)

Responsibilities

• Ensures accurate benefit payouts in accordance with the policy details, laws and regulations.
• Assists in resolving benefits-related issues and/or concerns.
• Handling of disbursement requests such as withdrawals, benefit/maturity and income payout.
• Interacts with policyholders and agents to answer inquiries and process transactions.
• Verifies details and responds to questions using processes and systems.
• Collaborates with Finance to ensure credits within turnaround time.
• Reports errors or issues impacting the process and client requests.
• Attends to Disbursement Batch processing and Bridger Checking as needed.

Skills

Oral communication

Listening skills

MS Office

Education

Certificate in Life Insurance

Diploma in Life Insurance

Tools

MS Office

Job description

The Policy Admin Assistant provides administrative support to internal and external customers (policyholders, partners and distributors) who request for policy admin-related transactions and inquiries. Ensures that customer transactions are done within turnaround time (TAT).

Position Responsibilities

Ensures accurate benefit payouts in accordance with the policy details, laws and regulations Assists in resolving benefits-related issues and/or concerns Handling of company initiated and client-initiated disbursement requests such as traditional/variable life withdrawals, benefit/maturity and income payout Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions. Able to give ready answers to inquiries on products, interest rates, policy values and other policy information. Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications. Collaborates and liaises with Finance to ensure the credit of proceeds to customer within the agreed turn-around time8. Promptly reports any error/issues or concerns that could impact the process and request of the clients Ensure that processes are in accordance with the company’s guidelines and procedures. Able to attend to other transactions such as Disbursement Batch processing and Bridger Checking

Required Qualifications

2-4 years of professional experience in the Life Insurance industry Certificate in Life Insurance or Diploma in Life Insurance would be an advantage Proficient in using MS Office Applications (i.e., Word, Excel, Power Point)

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.