Insurance Operations Supervisor - Hybrid Growth Role

Manulife; Lapu-Lapu; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Manulife is seeking an Operations Supervisor to join the Insurance Operations team. The role focuses on promoting a professional, service-oriented environment, monitoring performance, and driving short- and long-term goals to meet business objectives.

Responsibilities include directing associates, reporting service levels, auditing responses, and coaching staff. Hybrid work modality is available in the Philippines; HR contact [e-mail] for accommodations.

Qualifications

• Prior supervisory experience
• Ability to monitor performance and motivate teams
• Experience with process improvement and quality metrics
• Strong communication and stakeholder liaison skills

Responsibilities

• Provide direction to onshore or offshore associates
• Communicate daily service levels and metrics
• Liaise with departments for reporting and improvements
• Offer feedback from audits and risk controls
• Lead team meetings and coach on issues and initiatives
• Monitor daily workflow and escalations
• Support disaster recovery, recognition programs and engagement activities
• Contribute to department risk initiatives and large projects

Skills

Supervisory experience

Performance management

Coach and develop staff

Data analytics

Education

BA/BS or some post-secondary education

Job description

Manulife is seeking an Operations Supervisor to join the Insurance Operations team. The role focuses on promoting a professional, service-oriented environment, monitoring performance, and driving short- and long-term goals to meet business objectives.

Responsibilities include directing associates, reporting service levels, auditing responses, and coaching staff. Hybrid work modality is available in the Philippines; HR contact [e-mail] for accommodations.