Plan Member Admin — Hybrid Benefits Support

Manulife/John Hancock; Manila; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Manulife/John Hancock in Manila is seeking a detail-oriented professional to process member transactions and maintain eligibility records within defined service levels. The role requires handling enrollments, terminations, reinstatements, and beneficiary updates while ensuring documentation is complete and accurate.

The ideal candidate will have a bachelor's degree, strong English communication, and the ability to navigate multiple systems with confidentiality.

Qualifications

• Bachelor's degree or equivalent education/work experience.
• Prior experience in insurance, benefits administration, shared services, operations, or customer service is an asset.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Process plan member transactions accurately within established turnaround times and service levels.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and member information changes.
• Verify the completeness and accuracy of supporting documentation before processing transactions.
• Review member records and identify discrepancies requiring correction or follow-up.
• Maintain accurate documentation and audit trails for all completed transactions.
• Respond to routine inquiries from internal and external stakeholders professionally and timely.
• Escalate complex issues to appropriate support teams.

Skills

Attention to detail

Organizational skills

Procedures & guidelines

Analytical thinking

Communication skills

Team player

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Manulife/John Hancock in Manila is seeking a detail-oriented professional to process member transactions and maintain eligibility records within defined service levels. The role requires handling enrollments, terminations, reinstatements, and beneficiary updates while ensuring documentation is complete and accurate.

The ideal candidate will have a bachelor's degree, strong English communication, and the ability to navigate multiple systems with confidentiality.