Performance-Driven Training Analyst

Selectvoicecom; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Career development

Annual salary increase based on performance

Fun and family-like working environment

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen

Job summary

A leading call center service provider in Cebu City is looking for a Training Analyst to enhance employee performance and development. The role involves conducting training sessions, performance monitoring, and collaborating with teams to ensure training aligns with organizational objectives. The ideal candidate should have a Bachelor's degree, experience in training and development, and excellent communication skills. This role offers an engaging work environment with benefits including medical coverage and career development opportunities.

Qualifications

• Proven experience in training and development, preferably in a customer service or call center environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Responsibilities

• Conduct training sessions and workshops for employees.
• Monitor the performance of agents based on campaign requirements and KPIs.
• Develop tailored training plans to enhance employee capabilities.

Skills

Excellent communication skills

Strong interpersonal skills

Leadership abilities

Proactive approach to problem-solving

Reliability and dependability

Experience with learning management systems

Education

Bachelor's degree of a 4- or 5-year course

Job description

A leading call center service provider in Cebu City is looking for a Training Analyst to enhance employee performance and development. The role involves conducting training sessions, performance monitoring, and collaborating with teams to ensure training aligns with organizational objectives. The ideal candidate should have a Bachelor's degree, experience in training and development, and excellent communication skills. This role offers an engaging work environment with benefits including medical coverage and career development opportunities.