Training Manager - Cebu City

TASQ Staffing Solutions; Cebu City; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing solutions provider in Cebu City seeks a Training Manager to oversee training staff and develop effective training programs. The ideal candidate has at least 2 years of experience in the BPO sector and a relevant college degree. Focus on coaching and mentoring trainers, as well as creating a supportive work environment. Join us in making a positive impact in our training initiatives!

Qualifications

• Minimum of 2 years as a training manager in the BPO industry.
• Positive feedback from local leadership and their leadership teams.

Responsibilities

• Help oversee training requirements for the program and projects.
• Monitor, coach, and mentor trainers.
• Develop training materials and assessments.
• Facilitate training classes as needed.
• Analyze data to gauge training program effectiveness.
• Conduct trainer interviews and strengthen resources.

Skills

Coaching

Mentoring

Training material development

Data analysis

Communication

Education

College degree in Nursing, Psychology, Mass Communications, or Education

Job description

About the job Training Manager - Cebu City

About the job Training Manager (Cebu) | Hybrid

Work Setup: Hybrid

Requirements:

• Minimum of 2 years as a training manager in the BPO industry.
• Manage process trainers, assistant managers, and lead assistant managers aligned to the process.
• The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating training classes as needed, administering training needs analyses; and coming up with action plans to address knowledge gaps.
• College graduate, preferably in Nursing, Psychology, Mass Communications, or Education
• Positive feedback from local leadership and their leadership teams.

Responsibilities:

• Help the senior training manager oversee or coordinate the different training requirements for the program and its projects in the assigned account(s).
• Monitor, coach, and mentor trainers to help develop the required skill sets.
• Develop training materials, activities, and assessments.
• Facilitate training classes as needed.
• Help the senior training manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
• Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
• Protects the confidentiality of clients and adheres to company policies regarding confidentiality.
• Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.