Call Center Training Lead — Elevate Performance

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

HMO and life insurance for employee and 2 dependents

Fair work-life balance

Job summary

A staffing solutions company in Taguig is seeking a Call Center Account/Process Trainer to lead training and development initiatives. Ideal candidates should have at least 4 years of BPO experience, including 2 years as a trainer, and possess excellent communication skills. Responsibilities include conducting training needs analysis, course design, and content development. The position offers a quarterly performance bonus, career development opportunities, and HMO for employees and dependents.

Qualifications

• At least 4 years of total BPO work experience with 2 years of experience as a trainer.
• Preferably with a background or knowledge in tech support.
• Amenable to working in shifting schedules.

Responsibilities

• Ability to extend follow-up support on the floor to sustain learning.
• Demonstrates understanding of course design methodologies.
• Maintains appropriate methodology for content development.
• Possesses effective delivery/training techniques.
• Basic knowledge of research methodology.

Skills

Excellent oral and written communication

Ability to identify training needs

Effective delivery/training techniques

Education

Graduate of any 4-year course

Job description

A staffing solutions company in Taguig is seeking a Call Center Account/Process Trainer to lead training and development initiatives. Ideal candidates should have at least 4 years of BPO experience, including 2 years as a trainer, and possess excellent communication skills. Responsibilities include conducting training needs analysis, course design, and content development. The position offers a quarterly performance bonus, career development opportunities, and HMO for employees and dependents.