Sales Quality Analyst & Coach

Proselect Management Inc; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A well-established management consulting firm in Cebu City is seeking a qualified Quality Analyst to ensure quality standards within call center sales operations. The successful candidate will monitor agent calls, provide feedback, and mentor agents to improve performance. Strong analytical skills and a background in quality monitoring are essential. This role offers the opportunity to enhance customer experiences and contribute to team success.

Qualifications

• 2–4 years of overall experience in a relevant field.
• 1–2 years of experience in a QA role within a call center sales environment.
• Strong client communication skills.

Responsibilities

• Monitor and evaluate agent calls for quality standards.
• Provide actionable feedback to agents.
• Mentor and guide agents in their development.
• Collaborate with internal teams to align quality targets.

Skills

Analytical skills

Communication

Coaching

Attention to detail

Sales process understanding

Job description

A well-established management consulting firm in Cebu City is seeking a qualified Quality Analyst to ensure quality standards within call center sales operations. The successful candidate will monitor agent calls, provide feedback, and mentor agents to improve performance. Strong analytical skills and a background in quality monitoring are essential. This role offers the opportunity to enhance customer experiences and contribute to team success.