Customer Experience Training Lead

ExlService Holdings, Inc.; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading service organization in the Philippines is seeking a professional for Classroom Management responsibilities, focusing on enhancing agent performance through coaching and training sessions. The ideal candidate will develop training materials, conduct learning sessions, and ensure the effectiveness of customer experience initiatives. Strong communication and analytical skills are essential to contribute to a positive work environment and adherence to company policies.

Qualifications

• Experience in coaching agents on call handling and customer experience.
• Ability to create training materials and conduct learning sessions.
• Strong analytical skills to measure effectiveness of training programs.

Responsibilities

• Monitor calls of agents for coaching and learning needs.
• Conduct one-on-one coaching to enhance customer experience behaviors.
• Develop training materials and conduct Foundation Skills Training.
• Gather and analyze data on CE projects effectiveness.

Skills

Coaching

Training development

Data analysis

Communication skills

Job description

A leading service organization in the Philippines is seeking a professional for Classroom Management responsibilities, focusing on enhancing agent performance through coaching and training sessions. The ideal candidate will develop training materials, conduct learning sessions, and ensure the effectiveness of customer experience initiatives. Strong communication and analytical skills are essential to contribute to a positive work environment and adherence to company policies.