Retail Call Center Trainer | Onsite Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 335,000 - 536,000; Full time

Job summary

A staffing solutions company is seeking a Call Center Trainer to design and deliver training sessions in Cebu City. The ideal candidate has a college degree and at least one year of experience in training, preferably in retail or customer service. Responsibilities include developing training materials, facilitating sessions, and evaluating performance. This is a fully onsite position with a 24/7 coverage schedule.

Qualifications

• At least 1 year of experience as a Trainer, preferably in retail or customer service.
• Ability to perform a training demo based on a customer service approach.
• Experience in instructional design and curriculum development is an advantage.

Responsibilities

• Design and develop training materials covering customer service skills.
• Facilitate training sessions through seminars and role-playing exercises.
• Measure training effectiveness and provide feedback to agents.
• Collaborate with managers to identify training needs.

Skills

Experience as a Trainer

Retail background

Training demo creation

Education

College Degree

Job description

A staffing solutions company is seeking a Call Center Trainer to design and deliver training sessions in Cebu City. The ideal candidate has a college degree and at least one year of experience in training, preferably in retail or customer service. Responsibilities include developing training materials, facilitating sessions, and evaluating performance. This is a fully onsite position with a 24/7 coverage schedule.